Services

DISI IT Help Desk System

IT services at DISI are organized as services provided by a pool of technicians. The service, as decided by the Department, is managed through a ticketing system accessed though the standard UniTN Credentials in Single Sign On mode.

To open a new ticket, users can either use a web interface (directly at address http://servicedesk.unitn.it or by means of OTRS widget on MyUniTN portal), or send an email to tech.disi [at] unitn.it or go to DISI technical office.

In order to have your request to be managed by DISI technicians you should choose "__DISI Support" from the drop-down list among the available services; otherwise it may be assigned to a different technical team.

Goals and procedure » pdf file

Management department server account:

Network services

Seminars

Seminar Proposal Submission How-to 

University Space Request Forms & Regulations

Instructions (ita)   » pdf file
Internal user request form (ita)   »  docx file pdf file
External user request form  (ita) »  docx file pdf file

Booking

Booking Procedure

  • Voice conference
  • Visiting room
  • Meeting room

 

Legend: Cornisello (6 - Povo1) | Terlago (10 - Povo1)

 

Legend: Lamar (12 - Povo2) | Molveno (14 - Povo1) | Toblino (14 - Povo1)

 

Legend: Lases (12 - Povo2) | Ledro (12 - Povo2) | Tenno (12 - Povo2)

 

Legend: Yoram Ofek (50 - Povo1) | Garda (50 - Povo1) | Levico (30 - Povo2)