IT Help Desk System
IT services at DISI are organized as services provided by a pool of technicians. The service, as decided by the Department, is managed through a ticketing system accessed though the standard UniTN Credentials in Single Sign On mode.
To open a new ticket, users can either use a web interface (directly at address http://servicedesk.unitn.it or by means of OTRS widget on MyUniTN portal), or send an email to tech.disi [at] unitn.it or go to DISI technical office.
In order to have your request to be managed by DISI technicians you should choose "__DISI Support" from the drop-down list among the available services; otherwise it may be assigned to a different technical team.
Goals and procedure » pdf file
Management department server account:
- ICT services provided by University of Trento http://icts.unitn.it/
- ICT User Helpdesk - Povo/Mesiano Unit http://icts.unitn.it/en/ict-user-helpdesk-povomesiano-unit
Communication Office @ DISI
DISI Communication Office deals with the following activities:
- support activities for the implementation of Department events (workshops, seminars, conferences):
- definition of budget and organization of events
- drafting of information contents for different communication tools
- supervision during the event and necessary follow-up actions
- graphic design and production of communication material for DISI workshops, conventions and events
- restyling and generation of contents for DISI website
- special initiatives
- publication on DISI web site home page of news, events and DISI Seminars
- support to internal communication
- management of DISI Social Media (Facebook and Twitter)
The service is managed through a ticketing system accessed through the standard UniTN credentials. To open a new ticket, users can either use a web interface by means of OTRS widget on MyUniTN portal, or send an email to comm.disi [at] unitn.it. In order to have your request to be managed by DISI Communication Office, you should choose "__DISI Comm" from the drop-down list among the available services.
Seminar Proposal Submission How-to
University Space Request Forms & Regulations
- Voice conference
- Visiting room
- Meeting room
Legend: Cornisello (6 - Povo1) | Terlago (10 - Povo1)
Legend: Lamar (12 - Povo1) | Molveno (14 - Povo1) | Toblino (14 - Povo1)
Legend: Yoram Ofek (50 - Povo1) | Garda (50 - Povo1)
Legend: Lases (12 - Povo2) | Levico (30 - Povo2)