IT Help Desk System

@ DISI

IT services at DISI are organized as services provided by a pool of technicians. The service, as decided by the Department, is managed through a ticketing system accessed though the standard UniTN Credentials in Single Sign On mode.

To open a new ticket, users can either use a web interface (directly at address http://servicedesk.unitn.it or by means of OTRS widget on MyUniTN portal), or send an email to tech.disi [at] unitn.it or go to DISI technical office.

In order to have your request to be managed by DISI technicians you should choose "__DISI Support" from the drop-down list among the available services; otherwise it may be assigned to a different technical team.

Goals and procedure » pdf file

Management department server account:

@ UniTrento

Communication Office @ DISI

DISI Communication Office deals with the following activities:

  • support activities for the implementation of Department events (workshops, seminars, conferences):
    - ​definition of budget and organization of events
    - drafting of information contents for different communication tools
    - supervision during the event and necessary follow-up actions
  • graphic design and production of communication material for DISI workshops, conventions and events
  • restyling and generation of contents for DISI website
  • special initiatives
  • publication on DISI web site home page of news, events and DISI Seminars
  • support to internal communication
  • management of DISI Social Media (Facebook and Twitter)

The service is managed through a ticketing system accessed through the standard UniTN credentials. To open a new ticket, users can either use a web interface by means of OTRS widget on MyUniTN portal, or send an email to comm.disi [at] unitn.it. In order to have your request to be managed by DISI Communication Office, you should choose "__DISI Comm" from the drop-down list among the available services.

Seminars

Seminar Proposal Submission How-to 

University Space Request Forms & Regulations

Instructions (ita) » pdf file
Internal user request form (ita) »  docx file pdf file
External user request form  (ita) »  docx file pdf file

Booking

Booking Procedure

  • Voice conference
  • Visiting room
  • Meeting room

 

Legend: Cornisello (6 - Povo1) | Terlago (10 - Povo1)

 

Legend: Lamar (12 - Povo1) | Molveno (14 - Povo1) | Toblino (14 - Povo1)

 

Legend: Yoram Ofek (50 - Povo1) | Garda (50 - Povo1)

 

Legend: Lases (12 - Povo2) | Levico (30 - Povo2)