DISI IT Help Desk System
IT services at DISI are organized as services provided by a pool of technicians. The service, as decided by the Department, is managed through a ticketing system accessed though the standard UniTN Credentials in Single Sign On mode.
To open a new ticket, users can either use a web interface (directly at address http://servicedesk.unitn.it or by means of OTRS widget on MyUniTN portal), or send an email to firstname.lastname@example.org or go to DISI technical office.
In order to have your request to be managed by DISI technicians you should choose "__DISI Support" from the drop-down list among the available services; otherwise it may be assigned to a different technical team.
Goals and procedure » pdf file
Management department server account:
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