The University of Trento promotes the constant enhancement of the quality of its Departments, study programmes, research and third mission, using the tools indicated by the AVA framework (internal QA, external QA and accreditation of the Italian university system) as part of the Quality Assurance policy of the University.

We welcome any suggestions or feedback on quality by sending an email to: disi [at]

Quality Assurance of Teaching

The Department aims to create a Quality Assurance Framework compliant with University policies, as required by art. 15 of the University teaching regulations, adopted by Rector’s decree no. 461 of 27 August 2013, as amended by Rector’s decree no. 412 of 2 July 2015 and by Rector’s decree no. 841 of 19 December 2016.

The Department has a self-assessment group (composed of the course coordinators and the head of relations with stakeholders) which constantly monitors the initiatives undertaken and results generated by the various courses of study, also by means of annual program monitoring chart compilation and, when required or deemed necessary, the drafting of a periodic review report.
The self-assessment group, coordinated by the course coordinator and including also a number of students as per the regulations, collects and examines the complaints submitted by students and provides a reply, as appropriate.

The students' views on teaching and their level of satisfaction are essential to the self-assessment process. Teachers, course review groups, and joint student-teacher committees can then identify and implement measures to enhance the quality of teaching.



Research and Third Mission Quality Assurance

The Department implements its quality assurance policy in line with the quality assurance framework of the University for research and teaching and learning, in compliance with regulations in force and ANVUR’s suggestions.
The Department has been monitoring and encouraging the quality of research based on a number of quantitative indicators since its creation. These indicators provide information on the quality of research carried out both by research groups and individual researchers, and this makes it possible to identify any possible problems (for example, people affiliated with the department who are not actively involved in research projects). But they are used in general also to distribute resources among the department’s research groups. They therefore constitute an incentive for individual groups and their members, as they indirectly push them to improve their quality of research.
The indicators measure the number and quality of publications, prizes and scientific merit, the organization of scientific events and establishment of editorial boards, the amount and type of funding received, with a different value based on competitiveness and prestige.
Other indicators take into account teaching activities and/or any administrative procedures.

As regards the third mission, the Department believes it is important to disseminate the results of research locally, and this is crucial for research to have a positive impact on industry and civil society.

The Department also organizes many events. “ICT Days” is a key event at the national and local level to establish connections between university and the world of work.

The actors participating in the Research and Third Mission Quality Assurance framework are required to fill in or update the following documents/databases:

  • the “SUA-RD”, the Annual Summary Report of research at the department
  • the Periodic Review Report
Organization for Quality Assurance

The Department has established a Quality assurance committee headed by its Delegate for Quality to serve as a coordination and integration body for the various programs offered.
The Delegate is supported by a program coordinator and a representative of the staff. The Students Representatives who sit in the Department Council are also members of the committee.

Organization chart

Members of the quality assurance framework at the Department:


The Director coordinates the Department's teaching and scientific policies and works to implement them, represents the Department, presides over the Council and the Board and attends to the execution of their resolutions.


Delegate for Quality

The Delegate for Quality promotes the constant monitoring and enhancement of the Quality of Teaching and Learning, Research and Third Mission at the Department, as well as ensuring a constant comparison between the University and the Department regarding Quality assurance initiatives.

The Delegate for Quality at the Department is Prof. Roberto Passerone

Delegate/Coordinator for Teaching and Learning

The Coordinator plays a key role in the strategic management of teaching and learning processes, ensuring high standards in the quality of didactic offer and learning services.

The Delegate for Teaching and Learning at the Department is Prof. Giuseppe Riccardi

Programme Coordinators

Coordinators are responsible for programs planning and revision and also for drafting the Annual Programme Report (SUA-Cds), the Annual Programme Reviews and the Periodic Programme Review. They must carry out effective monitoring regarding course progression, ensuring everything expected during review is achieved, as well as during a periodic review of the educational objectives of courses, checking that the proposed objectives are met and acting in a timely manner when problems arise.
You can find the names of Programs Coordinators in the contact page of each study program:

Undergraduate degree programs

Master’s degree programs

Students Representatives

The main tasks for student representatives are to report comments, criticisms and suggestions for improvement that relate to the education course and to ascertain that transparency and sharing of the information is guaranteed.

Student participation is expected in all self-assessment groups and in the joint student-teacher committee.
Student representatives

Department Council

The Council is the collective body of the Department and is responsible for quality assurance.
Department Council

Joint student-teacher Committee

The Joint Committee of students and faculty members is formed at the level of University Structure with the greatest possible representation of students from the programs offered by the department.
It is responsible for:
- monitoring the educational offer and the quality of teaching
- identifying indicators for the evaluation of programme performance
- formulating opinions on the activation and abolition of study programs
- reporting the opinions and views of students to their representatives for each study programme
Joint student-teacher Committee

Teaching and Learning Forum

The teaching and learning forum is convened at regular intervals to discuss teaching and learning issues, and decide which strategies to adopt and possible coordination actions. It is composed of the Degree Programs Coordinators and presided over by the Delegate for Teaching and Learning.

The Delegate for Teaching and Learning at the Department is Prof. Giuseppe Riccardi

Course review groups / Self-assessment Groups on teaching and learning

The groups hold the primary role in the self-assessment process for the study programs as they are the people directly involved in the implementation of the review process. They compile the annual program monitoring chart and the periodic review report, ensuring that the programs are monitored and intervening if criticism is received with appropriate measures for improvement.

Complaints and Suggestions

With a view to the constant enhancement of organization and teaching activity at the Department, students can report issues and send suggestions which then help to identify problems in the quality of teaching or support services and find solutions. Any complaints and suggestions should be sent to segnalazioni.studenti.disi [at] using this form. Complaints may also concern events or behavior believed to be inappropriate. Such complaints will be suitably investigated while ensuring confidentiality.

It is possible to contact the Students' Representatives for complaints and suggestions at: rapp.stud.disi [at]

There are also the following guarantee bodies at University level:

  • The Student Rights Liason Officer, a university contact responsible for students, as well as for their relations with teachers and technical-administrative staff;
  • The Committee for equal opportunities for well-being at work and against discriminations, works to promote and protect equal opportunities and well-being in the working environment among the University’s staff;
  • The Confidential counsellor is in charge of preventing, managing and helping to solve cases of bullying and sexual harassment brought to her attention which occur in the workplace or study environment.

Following please find the relevant offices for student support and educational services. Complaints and suggestions can also be sent directly to the rispective office/service, if appropriate:

Admissions, enrolments, enrolment renewals, tuition fees, study plans, exam registration and recording, final degree, interrupting and resuming studies, career evaluation and shortening, changing course or university:
Student support office

Erasmus+ Programme, Double Degrees, Bilateral Agreements, Thesis Research abroad:
International mobility office

General Tutoring or Specific Tutoring in Scientific Disciplines:
Tutoring service

Internship internal/external, internship abroad:
Job Guidance office

Language courses, online placement test, language exams:
Language Center/Centro Linguistico d’Ateneo (CLA)

ECDL, GMAT, TOEFL certifications:
Test Center

Scholarships, Canteens, Accommodations:
Opera Universitaria

Supporti services for students with disabilities and special needs:
Servizio inclusione

Access, borrowing, e-books and resources, thesis dissertation:
University Library System